- 16 hours of Instructor-led training
- 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
- 180 days free e-learning on ITIL® V3 Foundation
WHAT YOU WILL LEARN
- The concepts, terms and terminology of ITIL®
- ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement.
- Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
- Applying practices learnt to improve business decisions and optimize customer expectations
- An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.